General Terms and Conditions

General Terms and Conditions of the Deutsches Nationaltheater und Staatskapelle Weimar GmbH - Staatstheater Thüringen -

§ 1 General

The General Terms and Conditions regulate the relations between the Deutsches Nationaltheater und Staatskapelle Weimar GmbH - Staatstheater Thüringen - (DNT) and its visitors and are part of the contract concluded with the purchase of an admission ticket.
The General Terms and Conditions apply to DNT events, joint events and selected third-party events in which DNT is involved.
Separate Additional Terms and Conditions shall apply to subscriptions to DNT.
For special events, regulations deviating from the General Terms and Conditions may be agreed.


§ 2 Opening Hours and Admission

As a rule, the box office is open one hour before the start of the event at the respective venue.
After an event has begun, visitors who arrive too late can only be admitted to the auditorium at a suitable time determined by the theatre management in consideration of the other visitors and the participating artists. In some cases this is only possible during the break or not at all. This also applies if the beginning of the performance has been changed. This does not entitle the visitor to any claims against the DNT.


§ 3 Admission fees

There are different seating plans and price categories for DNT events.
Surcharges may apply for selected events.
Cloakroom fees, programme booklets and other additional services are not included in the ticket price.
Only original tickets issued by DNT or other authorized partners (advance booking offices) are eligible for admission.
Upon purchase and admission, those entitled to discounts must present proof of the discount upon request. Reduced tickets are generally not transferable. Discounts may no longer be granted after the purchase of tickets. The misuse of reduced tickets may lead to a ban without compensation.
Voided tickets lose their validity when they leave the venue. They are in no case transferable.
In the event of ticket loss, DNT will only issue a replacement ticket if the person concerned can prove the place for which he purchased a ticket. The original ticket is valid before the replacement ticket.
DNT is not liable for services and prices provided by tour operators or other ticket providers.


§ 4 Ticket reservations

1. Written reservations
The DNT Visitor Service will preferably accept written orders for ticket reservations for the entire published programme. Group orders (from 15 persons) are only accepted in writing.


2. E-mail orders
E-mail orders are usually processed within 3 business days. The customer will receive a confirmation or rejection by e-mail.


3. Telephone reservations
Reservations for up to 15 tickets can be made by telephone.
A reservation confirmation with a payment date will be sent.
A processing fee of at least 1.50 Euro will be charged per reservation.
A reduction in the number of tickets ordered or a cancellation of the entire order is only possible up to the date of payment and only by written declaration.
After receipt of payment on DNT's account, the tickets will be sent by post to the customer's address as soon as possible.
If payment is not received in due time, DNT shall be entitled to dispose of the tickets elsewhere.


4. Short-term reservations
For orders from 14 days before the performance, a payment or collection date will be agreed. If the payment date is exceeded, DNT is entitled to dispose of the tickets elsewhere.
In exceptional cases, tickets reserved at short notice must be collected from the box office no later than half an hour before the start of the performance. After this time the claim expires. Tickets that have not been collected and can no longer be sold at the box office will be invoiced.


§ 5 Box office saleTickets for the entire published programme can be purchased at the box office.
Tickets can be paid for in cash or by Eurocheque or credit card.


§ 6 Online ticket salesTickets for the DNT can be purchased directly on the Internet. This sale is carried out by our online ticket sales partner "Eventris" according to their terms and conditions.


§ 7 Gift vouchersGift vouchers for DNT and Staatskapelle Weimar events can be purchased at the Visitor Service or at the Theatre Box Office. These vouchers are valid indefinitely. They can be exchanged for tickets subject to availability. There is no entitlement to certain performances and seats.
The vouchers will not be paid out in cash in full or in part.


§ 8 Card redemptionThere is no entitlement to the return of tickets.
Tickets will be taken back if the performance has to be cancelled or has to be aborted within the first 30 minutes.
Tickets can be returned and refunded up to 10 days after the performance by sending the tickets and stating your bank details or directly at the box office.
The reimbursement of further expenses is excluded.


§ 9 Changes to the Schedule

The visitors will be informed immediately of any changes to the match schedule.
Visitors have the option of withdrawing from the contract and will be reimbursed the cash price upon presentation of the ticket until the beginning of the performance.
The reimbursement of further expenses is excluded.


§ 10 Special regulations

Changes in staffing and changes in starting times shall in principle not constitute a right of return on the part of the Buyer or an obligation on the part of DNT to reimburse costs.
The visitor is entitled to the seat printed on the admission ticket. A change to unoccupied seats is only possible with the consent or at the instigation of the admission and cloakroom personnel. In exceptional cases, DNT shall be entitled to allocate an equivalent seat to visitors.
For safety reasons, it is not permitted to take a seat on stairs, ledges and balustrades, to sit on the parapets, to lean over them or to place objects on the parapets.
DNT accepts no liability for damage caused to visitors as a result of non-compliance with the regulations of the admission and cloakroom personnel or the provisions of the General Terms and Conditions.


§ 11 Waderobe

No liability is assumed for contents of handed over wardrobe, bags etc.. In the auditorium hats and caps are to be taken off.
Cloakroom items (coats, jackets, hats, caps, umbrellas, large bags larger than DIN A4, backpacks and similar bulky items) may not be taken into the auditorium, but must be returned to the cloakroom against payment of an additional cloakroom fee. The admission staff and cloakroom attendants are entitled to refuse entry to the auditorium in the event that such items are not handed in, despite the admission ticket.
Food, beverages, etc. may not be taken into the auditorium.
The admission staff and cloakroom attendants are entitled to refuse the safekeeping of particularly valuable objects.


§ 12 Lost PropertyAll objects found in rooms accessible to the public should be handed in to the DNT admission staff and cloakroom attendants.
Loss of items may be reported to the Cloakroom or Admissions Service.


§ 13 Picture and/or sound recordingsPhotographing as well as picture and/or sound recordings of the performances are prohibited for copyright reasons. Exceptions require the written approval of the management.


§ 14 Mobile phonesMobile telephones and other electronic means of communication and information as well as acoustic or visual signaling devices of any kind shall be kept out of service in the auditorium. In the interest of other visitors as well as the smooth running of the performance, DNT is entitled to demand the surrender of the tickets or to request the visitor to leave the performance in the event of infringements.


§ 15 Domestic authorityThe instructions of the admission staff, cloakroom attendants and other persons authorised by the theatre management must be followed.
The admission and cloakroom staff of DNT are entitled to expel visitors from the premises or events if there is reason to believe that other visitors or the performance will be disturbed.

It is prohibited to bring glass containers, cans, tape recorders, bulky objects, cooling bags, pyrotechnic objects, torches, sparklers, weapons and similar dangerous objects to DNT events. DNT is entitled to temporarily take objects of the aforementioned type into custody and possession. For safety reasons, DNT is entitled to carry out random bag checks. These include the right to carry out visual inspections of objects carried in bags, backpacks or similar containers. DNT shall make the inspection a condition of its contractual obligation to perform. If access may be denied, compensation claims shall be limited to reimbursement of the purchase price of the admission ticket.
In serious cases, a ban may be imposed by the management or by persons appointed by the management. This can only be lifted by the management of the house.

With the exception of the designated smoking zones, smoking is not permitted in the entire house.


§ 16 Data protectionIn accordance with the provisions of the Federal Data Protection Act, DNT points out that personal data is stored and processed within the framework of the terms and conditions. This data will not be passed on to third parties.  
DNT is entitled to store the personal data that become known to it through the reservation or sale of admission tickets and to use such data for its own purposes.


§ 17 Entry into forceThese General Terms and Conditions come into force on 26.10.2017 and apply to the events taking place from this date.